Programme or project office manager

Leads a programme or project support office team providing a range of planning and reporting services and implementing consistent best practice.

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Job title

Programme or project office manager


Leads a programme or project support office team providing a range of planning and reporting services and implementing consistent best practice across large projects or strategic programmes.

Average competence level

Level 3.5

Accountable to

Senior business manager / head of programmes or projects

Responsible for

Programme or project office members

Key staff relationships

Accountable for programme and project specific delivery to programme managers and project managers.

Provision of programme and project information and reports to senior business manager / head of programme or projects / senior management

Liaison with other functional managers

Main accountabilities

1.       Manage the office team to provide accurate, timely, integrated information on all aspects of the portfolio of programmes and projects to key stakeholders

2.       Lead, maintain, improve and ensure adoption of the organisation’s processes and best practice

3.       Communicate with the key stakeholders to manage their expectations and deliver satisfaction with the services

4.       Ensure that expert advice and guidance is provided to programme, project and board members

5.       Implement measures to ensure continuing strategic fit of the portfolio and the effective tracking of benefits

Person specification

Career experience – at least five years as a project manager and programme manager

Project experience - whole lifecycle management of approximately million pound project lasting typically at least one year, involving external suppliers and an overall team size of a few tens of people or programme experience. Whole lifecycle management of a strategically important programme with a value of at least £10 millions, lasting typically at least one year, comprising at least five significant projects, with some major external suppliers and an overall team size of at least 50 people.

Education – graduate level equivalent

Qualifications – practitioner level in project and programme management (e.g. PRINCE2, APMP, PMP and MSP, PgMP or equivalent)

Skills – engagement and influencing,  communication, drive, commitment, confidence, resilience, problem-solving, flexibility

Programme and project management competence levels

Required average is Level 3.5 across the 15 areas.  Minimum levels:


·         Risk management (Level 4)

·         Change control (Level 4)

·         Project and programme methods (Level 4)

·         Monitoring and controlling (Level 4)

·         Project evaluation (Level 4)

·         Organisation and governance (Level 4)

·         Benefits realisation (Level 3)

·         Line management (Level 3)

·         Others (Level 2)

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consultation 3

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