Client Relationship Management for PMs

Course overview

Many project managers work directly within a client’s own working environment or alternatively where the products from the project are to be delivered to one of their clients.

Poor management of the client relationship through the life of the project can lead to devastating consequences and can be the underlying difference between project success and failure.

This one-day course aims to develop the role of the project manager in owning and managing the client relationship and delivering better client satisfaction and more repeat business.

It will provide skills development and practise to support project managers in being more proactive with clients, dealing constructively with conflicts and managing client expectations in a timely and effective manner.

Course specification

Who should attend:

Project managers, work-package managers, project office managers or programme managers would all benefit from gaining practical skills, tips and ideas as to how to manage client relationships in a project environment.

Duration:

One day.

Timings:

9.00 a.m. to 5.00 p.m. but can be varied to suit the audience.

Examination:

This course does not comprise a formal examination.

Price, dates & venue:

Please contact Provek to discuss price, dates and venue.

Course style:

This course is highly participative using a range of exercises, case studies, role play and practical work. It can be tailored to suit specific organisational needs.

Pre-requisites:

At least a basic knowledge of project management and a minimum of one year’s experience in a project or programme management environment.

Pre-course study:

No pre-course study required.

Brochure:

Download the course brochure.

Further information

To discuss how this course can be delivered to your organisation and to explore tailoring options please contact us.

Got a question?

Are you interested in delivering this course to a group of staff? Contact a member of our team

Case studies

Man working at laptop in work environment

Read examples of how Provek has worked with organisations across many industry sectors to deliver customer satisfaction and benefits.

What have our clients said

Assessment

Man working at laptop in work environment

Deploy the right mix of proven online and face to face assessment techniques to identify and develop the project, programme and change management talent in your organisation.

Go to Assessment

Training

Man addressing a large audience

Develop the project management staff in your organisation with the right standard, tailored or bespoke course and delivery option.

Go to Training

Consultancy

Team meeting

We work with our clients to embed programme and project management and improve delivery through an engaging and seamless provision of assessment, consultancy and training services.

Go to Consultancy

Speak to an expert

Raise your project management to the next level with us

Call us on 01635 524610 or request a call back from us.

Request a call back

Accreditations

Provek is a leading accredited training provider of the APM and other bodies.

Prince2
APM Accredited