Provek » Training » Programmes & Courses » Topic specific courses (no exam) » Client Relationship Management for PMs

Client Relationship Management for PMs

Course overview

Many project managers work directly within a client’s own working environment or alternatively where the products from the project are to be delivered to one of their clients.

Poor management of the client relationship through the life of the project can lead to devastating consequences and can be the underlying difference between project success and failure.

This one-day course aims to develop the role of the project manager in owning and managing the client relationship and delivering better client satisfaction and more repeat business.

It will provide skills development and practise to support project managers in being more proactive with clients, dealing constructively with conflicts and managing client expectations in a timely and effective manner.

Course specification

Who should attend:

Project managers, work-package managers, project office managers or programme managers would all benefit from gaining practical skills, tips and ideas as to how to manage client relationships in a project environment.

Duration:

One day.

Timings:

9.00 a.m. to 5.00 p.m. but can be varied to suit the audience.

Examination:

This course does not comprise a formal examination.

Price, dates & venue:

Please contact Provek to discuss price, dates and venue.

Course style:

This course is highly participative using a range of exercises, case studies, role play and practical work. It can be tailored to suit specific organisational needs.

Pre-requisites:

At least a basic knowledge of project management and a minimum of one year’s experience in a project or programme management environment.

Pre-course study:

No pre-course study required.

Brochure:

Download the course brochure.