In this list, we purposely left out the obvious roles, such as ‘Project Manager’ or ‘Project Administrator’. We focused instead on roles that wouldn’t typically require a project management course or additional training, but would benefit from the knowledge and experience.
Administration Assistant
An administration assistant works with and under one or more managers by providing clerical support. This gives the managers and the team more time to complete tasks as part of the bigger picture. An administration assistant may also have more responsibilities such as creating reports or presentations for the managers to use in meetings. Just like a personal assistant, answering phone calls, emails, making reservations and travel arrangements may also be part of their duties. Knowledge of terminology, processes, roles and overall good practice, would benefit someone in this role.
Marketing Coordinator
The marketing department in an organisation comprises several key specialities. With many print and digital advertising campaigns that could all be ongoing at the same time, a structured project management system is helpful with monitoring and controlling deliverables. Therefore a marketing coordinator could be responsible for updating the system and ensuring that all the tasks are dedicated to the right person, ensuring all the marketing campaigns are implemented and reported upon.
Customer Service Manager
If your company has the opportunity to employ a range of customer service agents, then providing a customer service manager with project management training would be advantageous. On top of epitomising leadership through project management, a customer service manager can guide the team and ensure that all clients and customers are taken care of in a timely manner through a project management system.
Catering & Events Manager
You wouldn’t always assume that the hospitality industry would need poeple with project management knowledge or experience. However, events coordinators such as conference or wedding planners, catering managers or venue operators would benefit from the methodologies used in project management courses. From the conception of an event to the final show, following the good practice and methodologies set out in Association for Project Management, Agile or Prince2 project management training would provide the structure for the team to follow and deliver memorable experiences.
Account Manager
An account manager’s responsibility is to ensure that clients’ needs are being met. An account manager can work across several industries with skills that transfer well. When an account manager needs to ensure a client’s deliverables are ready, they would benefit from understanding the project management methodology in place. They also benefit from tracking all the clients using a project management system.
Financial Planning Analyst
This role in an establishment is responsible for the financials of the company. They work to analyse the organisation’s performance investments, their bonds, commodities and stocks to offer plans and guidance to improve its financial performance. Using the processes in project management would give guidance on how to implement the suggested plans to improve financial efficiency.
